Frequently Asked Questions (FAQ's)
Frequently Asked Questions (FAQ's)
Everything You Need to Know About Monarch Pallet Inc.
We believe in clarity, reliability, and building trust—so here are answers to the questions our clients ask most often.
About Our Pallets
What types of pallets do you offer?
We offer new wooden pallets, recycled/refurbished pallets, custom-built pallets, and heat-treated ISPM-15 certified export pallets.
Do you offer plastic pallets?
No. Monarch Pallet Inc. is committed to eco-friendly wood solutions only. We do not sell or manufacture plastic pallets.
What is your most common pallet size?
Our most requested size is the 48” x 40” GMA pallet, suitable for most retail and industrial needs.
Can you create custom pallet sizes?
Yes. We design and manufacture custom pallets to match your product dimensions, weight load, and handling specifications.
What’s the difference between new and recycled pallets?
New pallets are built from fresh lumber and are ideal for export and heavy-duty use. Recycled pallets are repaired, and quality-checked—great for cost-conscious, eco-friendly use.
Are your pallets heat-treated for export?
Yes, we offer ISPM-15 compliant heat-treated wood pallets with certification stamps for international shipping.
What industries do you serve?
We supply pallets to logistics, manufacturing, retail, agriculture, food & beverage, warehousing, and e-commerce sectors across Ontario.
Pickup & Recycling
Do you offer pallet pickup services?
Yes, we offer local pallet pickup in the Niagara Region. Whether you have excess, broken, or reusable pallets—we’ll manage it responsibly.
What happens to broken pallets you pick up?
We inspect, repair, and refurbish what we can. Severely damaged pallets are ethically disposed of or used for reclaimed wood projects.
Can you help reduce my company's pallet waste?
Absolutely. Our Pallet Recycling Program repurposes used pallets, reducing landfill impact and your disposal costs.
Customization & Logistics
How do I place a custom order?
Just call us or fill out our quote form. Share your dimensions, weight requirements, and any special needs—we’ll design a solution.
Do you offer pallet design consultations?
Yes! We provide free consultations for large or specialized custom orders to ensure the best fit and material usage.
Can I choose between block and stringer pallets?
Yes, we offer both styles. We’ll help you decide based on your handling equipment, product type, and stacking method.
Do you provide blueprints or CAD drawings?
Upon request, yes—for large custom orders or industrial clients needing precise compliance specs.
Ordering & Delivery
Where are you located?
We are proudly based in the Niagara Region, Ontario, and serve clients across Southern Ontario and the GTA.
Do you deliver pallets to businesses?
Yes! We offer fast, reliable delivery for pallet orders of all sizes. Delivery fees vary by location and quantity.
Is there a minimum order quantity?
We work with businesses both large and small. Minimum order quantities vary depending on pallet type and service—contact us for specifics.
How soon can I expect my order?
Standard orders are fulfilled within 3–7 business days. Custom and bulk orders may take longer depending on complexity.
Pricing & Payment
How much do your pallets cost?
Pricing depends on size, quantity, and whether you're ordering new or recycled pallets. Bulk and contract pricing available.
Do you offer volume discounts?
Yes. We reward long-term relationships and high-volume purchases with discounted rates and priority service.
What payment methods do you accept?
We accept e-transfer, bank transfers, cheques, and corporate invoicing for approved accounts.
Sustainability & Compliance
Are your pallets eco-friendly?
Absolutely. Our mission is to reduce waste through recycling, responsible sourcing, and sustainable design. No plastic, no landfill.
Are your wood sources certified?
We source from reputable Canadian mills that follow ethical forestry practices.
Do you comply with Canadian export standards?
Yes. All our heat-treated export pallets meet ISPM-15 standards and are stamped accordingly for cross-border shipments.
Working With Us
Why should I choose Monarch Pallet Inc.?
We’re local, sustainable, and customer-first. We combine quality craftsmanship, eco-conscious practices, and dependable service with competitive pricing and tailored solutions.